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Taking Care of Your Customers is Only Steps Away

Out of everyone at the call center, it’s your phone that rings the most. Everyone counts on you for your expertise in running a call center. But where do you turn to make your job simpler and a whole lot effective? Welcome to the Step To Call Center Kit. All the tools you need to start, manage and improve your call center are right here. Our experience in call centers worldwide has enabled us to perfect easy and realistic business plans, templates and copious amounts of practical real-world knowledge, all designed with the call center manager’s needs in mind. Don’t stress over what needs to be done—get it done quickly and properly the first time with Step to Call Center.

Our customers are truly happy with their success using the Step to Call Center Kit and are always telling us about their experiences:

“This was done so smoothly and professionally, and in such a short time! The minimal cost of using Step To Call Center makes it the best call center management kit I’ve seen!”
— Farouq Samih, Contact Center Manager - AWRostomani

Step To Call Center Ebook

Call Center Startup

Customer Service Trainings

Call Center Operation

Service level agreements

Call Center HR

Contact Center Management Process Assessment



Step To Call Center Kit Key Benefits

 
 

  • Increase Your Productivity

    Efficiently execute hundreds of common Call Center business tasks.

  • Save Time

    Spend much less time writing and focus on your core activities.

  • Save Effort

    Don't start from scratch anymore, simply fill in the blanks!

  • Act and Sound Professional

    Project a professional and polished corporate image with high quality documents.

  • Save Money

    Use reliable do-it-yourself Reports & Templates. All Documents have been written by Experts.
Who uses Step to Call Center?
• Ambitious call center supervisors that need results right away.
• CEOs and small business startups that want to introduce a vastly superior customer service experience for their customers.
• Business consultants that are tasked with improving and expanding a call center.
• HR managers that want to make their call center respond effectively both to their customers and within their company.
• IT managers that need to define and implement industry best practices for their call center.

Step To Call Center Kit
 
 
  Call Center/Contact Center Startup Documents, Call Center Business Plan, Project Plan, Call Center RFP Templates & More.
 
Call Center Business Plan Sample.
A complete Call Center project plan developed in the MS project format easy to edit and add resource as needed which reflects the contact center solution implementation program.
A full list of all the Call Center / Contact Center solutions Features you may need to develop your Request for proposal document (Call Center / Contact Center RFP).
Discovery Questionnaire for Contact Center needs.
 

Start up Call Center Templates Samples
 
Contact Center Templates

Click to learn more about each valuable item included in the Step to Call Center Kit:
Step To Call Center Ebook
Call Center/Contact Center Startup Documents & Templates
Call Center & Customer Service Training materials
Call Center/Contact Center Operational Documents & Templates
Call Center/Contact Center Service level agreement (SLA) & KPI's
Call Center/Contact Center staff Job Descriptions, Performance review and Organization structure
Contact Center Management Process Assessment
 
Step To Call Center Industry...
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Call Center Kit
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Step To Call Center Kit Content

  
Contact Center Kit“Congratulations... For setting up a first class Call Center / Contact Center and moving it to the operational stage smoothly and professionally, in such a short time and minimum cost using the best call center management kit!

The Step To Call Center Kit includes all of the Call Center and Contact Center templates and tools you need to successfully starting and managing your call center.
 
Every activity in the Call Center Life Cycle has a detailed Step To Call Center Template to help you succeed. More than 60 Word, PowerPoint, MS Project, MS Visio and Excel documents are included, and with a comprehensive easy to follow e book more than 190 pages full of hints and tips, real-life examples, and scripts.

Step To Call Center Ebook

  
E Book
In this electronic book, you'll find covered the most fundamental principals of setting up and operate any call center business and service successfully and smoothly.
  

Call / Contact Center Startup Documents, business plan & Templates

  
Call Center Documents
If you’re starting a Call Center/Contact Center from scratch, these startup documents and call center business plan templates are invaluable. Also includes Project Plan templates and Call Center RFP Templates.
 

Call Center & Customer Service Training materials

  
Call Center Training
Create your own in-house training materials covering all the essentials for making your customer service staff the best in the business. Also includes documents for testing and rating customer services skills.
 

Call Center / Contact Center Operational Documents & Templates.

  
Contact Center Management
Day-to-day operations at the Call Center require the right tools. You’ll find them here—everything from annual budgets, scheduling, request forms, call scripts, email templates and operational reports.
 

Call Center / Contact Center Service level agreement ( SLA ) & KPI's

  
Business Plan
A Quick service leave agreement guide lines document.
Call Center Supported services defining sheet.
Call Center Service Level template ready to use.
 

Call Center / Contact Center staff Job Descriptions, Performance              review and Organization structure

  
Call Center Tools
Comprehensive Call Center Staff Job Descriptions templates
Call Center Interviews questions
Performance appraisal form
 

Contact Center Management Process Assessment

  
Contact Center Business Plan start up call center templates samples
Your Call Center is up and running, but how do you evaluate your progress? This proven assessment is based on more than 150 questions developed for call center best practices and will take your business to the next level.
 
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